Refund policy

Return & Refund Policy

This Return & Refund Policy applies worldwide.

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. This policy is offered in addition to any statutory rights that may apply under applicable consumer protection laws.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unworn and unused

  • In the same condition as received

  • With all original tags attached

  • In the original packaging

  • Accompanied by proof of purchase

To initiate a return, please contact us at activecarex@gmail.com.

Returns sent without prior authorisation will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item. Where applicable, a return shipping label may be issued.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, or incorrect, contact us as soon as possible so we can assess the issue and resolve it promptly.

Faulty or incorrectly supplied items are eligible for a refund or replacement in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)

  • Personal care, beauty, and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

Custom or personalised items are non-returnable unless faulty or damaged upon arrival.

Sale items are non-returnable unless faulty or not as described.

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement item is to return the original product for a refund and place a new order separately once your return has been approved.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at activecarex@gmail.com.

Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection laws. Where local laws provide additional consumer rights, those rights remain unaffected by this policy.