Shipping policy
Shipping Policy — Activecarex
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If there is any issue or unexpected delay with your order, we will notify you by email.
Delivery Times
This Shipping Policy applies worldwide.
Estimated delivery times after dispatch are as follows:
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International orders: 5–10 business days, depending on destination and customs clearance
Delivery times are estimates only and may vary due to factors beyond our control, including courier delays, customs procedures, or peak periods.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Shipping Costs
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Shipping fees are calculated automatically at checkout and may vary depending on destination, parcel weight, and selected delivery method.
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Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
Tracking Information
All orders are shipped with tracking.
Once your parcel has been dispatched, tracking details will be sent to you by email, allowing you to monitor delivery directly through the courier’s website.
We work with reliable and professional logistics partners to ensure safe and timely delivery.
Customs, Duties and Taxes
Depending on the destination, customs duties, import taxes, VAT, or additional fees may be charged by local authorities.
These charges are not included in our shipping fees unless otherwise stated and are the responsibility of the customer where applicable.
Delayed or Lost Parcels
While we aim to deliver all orders within the estimated timeframes, Activecarex is not responsible for delays caused by couriers, customs processing, weather conditions, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us at activecarex@gmail.com. We will assist in tracking your parcel and, where appropriate, help resolve the issue.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Incorrect or Incomplete Delivery Information
Please ensure that all delivery details are correct before completing your order.
Activecarex cannot be held responsible for parcels that are delayed, misdelivered, or lost due to incorrect or incomplete address information provided at checkout.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team: